Account Specialist

Customer Service & Collections Specialist

Location : Coral Gables, Miami, FL 33134 (MUST BE LOCAL)

This is fully on-site Monday-Friday

6 month contract w / potential extension

Under general supervision, provides full account management support to business, commercial, industrial, national, and / or government customers. Handles customer requests and complaints and interfaces with vendor partners and management to resolve. May perform other customer support tasks such as claims processing and resolution, contractor invoices, enrollment, billing, fulfillment, etc. Minimum of 2+ years of experience in relevant field (customer service, sales, customer accounting, claims and / or revenue recovery, etc). Requires high school diploma or equivalent.

Role Summary

We are seeking a professional and reliable Customer Service & Collections Account Specialist to handle customer escalations, manage complex billing inquiries, and support collections efforts. This position requires excellent communication skills, strong follow-through, and the ability to work independently and collaboratively. You will be expected to handle phone calls and emails daily, contact customers with past-due accounts, and maintain detailed documentation.

Key Responsibilities

Customer Service & Escalations

• Handle complex and escalated customer inquiries with professionalism and empathy
• Respond to customers via phone and email with clarity and respect
• Document all interactions accurately and promptly in the appropriate systems
• Maintain a high level of professionalism in both verbal and written communication

Collections & Arrears Management

Process Improvement & Documentation

Performance Expectations

Attendance & Time Off

Cybersecurity Awareness

Required Skills & Qualifications

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.