Customer & Employee Experience Consultant

Overview

At Bond, we build deeper brand loyalty and drive sustainable growth through innovative customer experience solutions. We're a dynamic, forward-thinking team—and we're looking for seasoned professionals who can help shape the future of loyalty.

We're expanding our national network of Customer & Employee Experience Consultants to support exciting upcoming projects. This is your opportunity to play a key role in transforming dealership cultures and elevating customer experience standards across the country.

About the Role :

As a Customer & Employee Experience Consultant , you'll partner with automotive retailers nationwide to consult, coach, and facilitate sessions that drive measurable, people-first change. You'll use your expertise to empower leaders and frontline teams with tools, insights, and behaviors that elevate the customer journey.

This is a multi-month contract role, ideal for independent consultants who thrive in fast-moving environments, love to travel, and want to make an immediate and lasting impact while building solid relationships with key store contacts.

What You\'ll Do :

• Travel to assigned dealership locations across the U.S. (up to 90 in-store days between January and November 2026 – not including travel).
• Deliver impactful full-day coaching and training - both in-person and virtually - focused on improving customer experience and driving in-store culture change (via employee experience).
• Build trusted relationships with automotive retail store leadership and frontline staff to inspire engagement and action.
• Execute a structured program methodology with the skills, agility and prowess to ensure content is relevant and tailored to client needs, while ensuring client KPIs are achieved.
• Deliver consulting that translates data and insights into practical (SMART) action plans and performance improvements. Co-build accountability plans with store leadership and staff to support their ongoing efforts, using a prescribed system to track and manage.
• Track and manage detailed visit information for store observations, feedback, and recommendations for 1) store visits, and 2) all communications with stores, into the CRM platform.
• Attend, lead, and / or support onboarding, virtual team sessions, and client meetings as required.

Your Skill Strengths & Qualifications :

Preferred Experience :

You are right for the role if :

Why join the Bond CX / EX Consulting Team?

Let's Create Bonds That Drive Loyalty

If you're ready to use your experience to make a difference and help businesses level up their customer experience, we'd love to connect.

Locations

Locations include Remote / Hybrid options in the United States and specific listings such as New York City, NY and Jersey City, NJ. Other listed locations may apply as part of the national network expansion.

Qualifications

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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