Job Description
Job Description
Axios Professional Recruitment is partnered with a manufacturing client in Greenville who is actively looking to hire qualified individuals for a Technical Support Specialist career. The ideal candidate will be able to provide diagnostic resolution to service issues , communicate warranty and repair policies , and more.
Technical Support Specialist Benefits :
- Competitive hourly pay
- Opportunities for career advancement within the company
- Comprehensive training programs to enhance skills
- Health and wellness benefits package once hired in
Technical Support Specialist Responsibilities :
Provide diagnostic resolution to field service issuesCapture service call information and perform follow-up tasksRespond to inquiries related to service and company websiteAssist customers in locating service agents and distributors onlineOccasionally perform repairs on appliances in various settingsTechnical Support Specialist Qualifications :
To be considered for the Technical Support Specialist position, applicants should :
Hold a degree in HVAC with an emphasis in Refrigeration (preferred)Have experience in field service with appliancesBe proficient with database management systems and customer serviceDemonstrate strong diagnostic and problem-solving skills