Operations Manager

Manager of Operations

MedStar Health is looking for a Manager of Operations to join our team at MedStar Health Ambulatory Systems! MedStar Ambulatory Services is committed to providing world-class, compassionate care to every patient, every time, at every touch point. This role will be responsible for day-to-day operations planning, evaluation, budget adherence, and monitoring of multiple clinics under the MedStar Ambulatory umbrella. Patient volume annually under 12,000. Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!

Primary Duties :

• Adheres to regulatory guidelines in patient care, administration, human resources, and billing. This includes strict oversight and audit related to compliance in areas of laboratory, radiology, dispensing, pharmaceuticals, and medications. Oversees regulations associated with the Department of Health, HIPAA (Health Insurance Portability and Accountability), and all other state and federal regulatory agencies. Assures the completion of payroll management.
• Assists the Director of Operations and Vice President (VP) of Operations in developing a community relations plan for facilities within MAS. Supports and participates in events that integrate the facility within the community. Determines cost-effective staffing, equipment, and supply alternatives. Attains targeted metrics in associate satisfaction, financial outcomes, quality, and customer satisfaction / growth. Monitors the referral processes and identifies opportunities for improvement. Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees, and represents the facility in community outreach efforts as appropriate. Performs public relations function in the community, identifies and pursues new areas of business opportunity, and facilitates internal partnerships to ensure maximum internal referrals.
• Ensures patients and guests have a superior experience. Serves as a liaison between patients and staff. Resolves conflicts / concerns to attain maximum patient satisfaction. Establishes and communicates the site staffing schedule in accordance with fluctuating volume and with adequate advance notice for employees. Consistently modifies staffing levels to assure that the site is patient-responsive but fiscally responsible. Monitors and addresses facility, patient, physician, and employee needs. Fosters an outstanding work relationship with on-site leaders from various service lines. Facilitates monthly leadership meetings, periodic staff meetings and bi-annual Town Halls.
• Selects, trains, orients, and assigns facility staff or designates responsible person. Assists with the development of performance standards, evaluates performance, and conducts performance management planning. Initiates and makes recommendations for personnel actions. Assists in identifying methods to improve the efficiency of the department. Supports the use of technology in clinical settings to improve patient care, safety, efficiency, and communication. Responsible for competence related to all required Information Systems needed for efficient daily operations.
• Supports Director of Operations, Assistant VP (AVP) of MAS, and VP of MAS in establishing annual goals for the facility. Integrates processes and systems with multiple administrators. Monitors and presents progress monthly. Works with Administrators of MedStar partners to maintain optimum patient service. Prepares and presents reports and statistical analysis as needed. Works with Director of Operations, AVP of MAS, VP of MAS, and Facility Medical Director to ensure adherence to budget. Targets needs of the facility, including medical supplies and human resource needs. Plans and coordinates for providing primary and specialty services. Recommends and maintains policies and procedures in partnership with stakeholders and clinical leadership.

Qualifications :

This position has a hiring range of $70,428 - $131,310