Digital Communications Specialist

The primary responsibilities of this position will be under the direct supervision of the Marketing & Customer Relations Program Manager providing operations support to Ride On management. Requirements include : Experience using social media software, especially Twitter, Facebook, Instagram and YouTube, in government, non-profit, or commercial organizations, including social media management tools like Hootsuite; customer service experience and experience providing information to the public. This role : Updates Twitter, Facebook, and YouTube daily and answers Twitter and Facebook posts as they come in and monitors those accounts several times a day; creates a monthly social media calendar of posts; updates the Ride On website; answers the Ride On Customer Service email account; sends out text messages and email messages via GovDelivery (Granicus) software; works collaboratively within the Marketing & Customer Service team as well as other sections like Planning & Implementation, Management Services, Mobility & Senior Services, Operations, and Commuter Services; assist with customer outreach programs. This position writes and submits weekly, monthly, quarterly, and annual reports on social media and website statistics. Video capture, editing, and posting skills are desired. Other duties may include responding to ad hoc requests for editing and presentations, and any other job-related tasks as assigned. The qualifications for this position are : Writing skills, strong communications and customer relationship skills over the telephone and in person; intermediate to expert MS Outlook, Word, Excel, and PowerPoint skills are required, in advance, to perform satisfactorily; experience using the following software tools : Adobe Acrobat and Illustrator, Siebel Customer Relationship Management (CRM) software, Microsoft Office Outlook; must be detailed oriented; must be willing to work some evenings and weekends, work collaboratively in a team and with teams.