Customer Service Representative

Customer Service Representative

American Benefit Administrators is a Third-Party Administrator of employee benefit programs. ABA services include FSA / DCA administration, HRA, HSA, Commuter / Parking Administration and COBRA administration. ABA is committed to offer clients more than standard services and understands one size doesn't fit all. ABA believes firmly in customer service and is dedicated to providing more than just benefits.

Position Overview

The Customer Service Representative is responsible for providing exceptional customer service to participants by answering questions, solving problems, and educating them on the Agency's products and services. This position will a strong knowledge of ABA's products and services, adhere to confidentiality guidelines, and consistently meet or exceed customer service goals.

Work Arrangement

This is a full-time position working in our office located at 22 Inverness Center Parkway Birmingham, AL.

Professional Responsibilities :

• Respond to customer inquiries via phone and email, providing clear and accurate information about agency products and services.
• Identify, troubleshoot, and resolve customer issues, providing timely follow-up to ensure satisfaction.
• Respond to email inquiries and phone calls in a professional manner.
• Adhere to HIPAA and confidentiality guidelines to protect sensitive information.
• Meet or exceed customer service goals, objectives, and standards set by the agency.
• Demonstrate a thorough understanding of agency products and services, effectively communicating this knowledge to customers.
• Participate in ongoing departmental training and continuing education opportunities to enhance skills and knowledge.
• Provide informal or formal training to team members as needed, sharing expertise and best practices.
• Assist other departments with tasks and projects as required.

Qualifications and Requirements :

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.