VTC Technician III

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Job Title : SCITES – VTC Technician III

Location : Doral FL

Required Clearance : TS with SCI Eligibility – can start with SECRET clearance

Certifications : 8570 IAT Level II

Required Education : Associate's Degree in a related technical discipline or commensurate level of experience based on position level

Required Experience : 2 Years

Position Description :

Exeter is looking for a Video Teleconference Technician to work out of U.S. SOUTHCOM in Doral FL. The successful candidate will provide scheduling, initiating, and monitoring of VTC sessions.

Primary Responsibilities :

• VTC schedulers / technicians require excellent problem-solving and customer service skills, as well as thorough knowledge of VTC hardware, software, and network connections.
• Expertise in scheduling VTC sessions in VTC bridges and hands-on experience with debugging the interoperation of VTC bridges and end points.
• Review VTC user requests, schedule, and manage VTC sessions.
• Provide pre-conference testing and setup for video teleconferences and meetings.
• Ensure full interoperability and seamless connection between internal and external systems, including DISN Video Services - Global (DVS-G), NIPRNET, SIPRNET, and JWICS.
• Install, configure, and maintain VTC endpoints, including software upgrades, system configuration, and troubleshooting.
• Provide technical support and training to end-users.

Required Qualifications :

Desired Qualifications / Experience :

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