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Field Service Technician

Field Service Technician

Cypress HCMIndianapolis, IN, United States
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A medical equipment manufacturing client is currently seeking direct hire, full time Field Support Engineers in the Indianapolis, Grand Rapids and Kansas City. These Field Support Engineer will provide in depth technical and customer support this companies suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments. We are looking for someone who is open to a 40 hours a week, travel position and has experience servicing large machines such as printers, ATMS, etc.

Key Responsibilities

  • Deliver exceptional customer service and technical problem resolution at client sites
  • Maintain equipment and proactively resolve potential issues to maximize uptime
  • Train customers on operation and maintenance of pharmacy automation systems
  • Respond to service requests within SLA requirements
  • Collaborate with service teams to resolve complex technical issues
  • Assist with new automation installations as needed
  • Document issues and resolutions in Salesforce Field Service Lightning
  • Provide product feedback to drive continuous improvement

Minimum Requirements

  • High School diploma plus 3-5 years field service experience
  • Strong customer service orientation
  • Proficiency with Windows operating systems and Microsoft Office
  • Knowledge of computer networking, router / switch configuration, and file management
  • Strong mechanical aptitude and ability to use hand tools for complex equipment service
  • Experience with digital multi-meters and electrical testing equipment

    • Preferred Requirements

  • Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology
  • SQL knowledge a plus

    • Physical Requirements

  • Daily car travel (average 4 hours per day) with occasional air travel
  • Ability to lift / carry up to 50 pounds frequently, 100 pounds occasionally
  • Stand for extended periods (up to 10-12 hours when necessary)

    • We Provide

  • Fleet vehicle
  • Corporate credit card for expenses
  • Company laptop and phone
  • Complete tool kit
  • Comprehensive benefits package

    • Salary of $70-75K annually

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    Field Service Technician • Indianapolis, IN, United States

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