Senior UX Researcher (12-month FTC)

Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion. With a community of over 35 million users, Depop is on a mission to make fashion circular, redefining fashion consumption. Founded in 2011, the company is headquartered in London, with offices in New York and Manchester, and in 2021 became a wholly-owned subsidiary of Etsy.

Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users. We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status.

If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to

Job Description

We’re looking for a Senior User Researcher to join our UX research team to help us understand our users, their needs and create delightful user experiences across our product. You’ll be comfortable scoping out, designing and undertaking robust investigations, as well as disseminating actionable insights to help bring the voice of our customers to the core of our organisation and product.

At Depop, research underpins our design process end-to-end. You'll be working side-by-side with fellow researchers, designers, product managers, copy writers and analysts to shape the future of fashion.

Responsibilities

• Take ownership of end-to-end research delivery; from understanding where our knowledge gaps are, gathering the questions and hypotheses, planning and executing the research all the way through to analysing and sharing your findings with the team
• Work closely with product managers, designers, engineers and other user researchers to generate hypotheses and plans for high-impact research to help us better understand our users and help us create a better product
• Lead the research for a product area, suggesting the best approach and methods to use so we’re capturing the right insights that help us grow and develop our product
• Autonomously carry out research from tactical to strategic using a wide range of research methods, e.g. remote interviews, ad-hoc surveys, unmoderated research.
• Evaluate and explore information architecture, using tree-tests, card-sorts and whatever other methods are appropriate
• Collaborate closely with our analytics team to make sure our qualitative insights are also enhanced by robust quantitative analysis whenever possible, and run some basic quantitative analysis yourself using our internal behavioural tools or surveys.
• Communicate research findings to inform business decisions through the best possible means ranging from presentations, workshops, reports or any other method that gets the insights into our decision-making
• Educate and advocate for UX research across the organisation
• Collaborate in the continuous improvement of the research team processes and best-practices
• Contribute to the growth and skill development of more junior research team members

Requirements

Benefits

#J-18808-Ljbffr