Customer Service Representative

Job Description

Job Description / Responsibilities

• Provide professional, cheerful, and welcoming service to all customers and visitors, ensuring their expectations are exceeded. Represent flyADVANCED's commitment to quality and exceptional service.
• Handle all customer communication, including incoming phone calls, emails, and service requests. Key responsibilities include :
• Scheduling and coordinating client appointments using maintenance systems (eBis and Salesforce).
• Sending appointment confirmations, as well as timely reminders (1 month and 1 week before appointments) via email / text.
• Following up with clients for scheduling their next service, sending satisfaction surveys, and ensuring ongoing engagement.
• Manage pre-arrival, arrival, and departure arrangements at our Authorized Service Center (ASC). Tasks include coordinating ground transportation, rental car services, confirming bookings with vendors, and relaying details to customers.
• Adhere to company policies regarding customer service standards, safety guidelines, and security procedures.
• Accurately handle credit card and cash transactions, including issuing receipts and maintaining accountability.
• Maintain customer records, generate reports, and carry out general administrative responsibilities.
• Provide support with administrative tasks related to the operations of the flight school.
• This role requires a proactive approach to delivering top-notch customer service, attention to detail, and the ability to juggle multiple responsibilities seamlessly.

Qualifications / Skills