Quality Assurance LeadVirtualVocations • Worcester, Massachusetts, United States
Quality Assurance Lead
VirtualVocations • Worcester, Massachusetts, United States
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- serp_jobs.job_card.full_time
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A company is looking for a Quality Assurance Lead to manage their Quality program across Sales and Service.
Key Responsibilities
Oversee the AI Driven QA engine for Sales and Service, including sampling, scoring, and reviews
Implement Sales Efficacy and Service Quality campaigns to enhance performance and compliance
Analyze QA data to identify trends and collaborate with leadership to drive actionable improvements
Required Qualifications
3-5 years of experience in contact center QA with program ownership
Hands-on experience with QA and contact center tools and systems
Ability to analyze data and communicate insights effectively
Proven success in designing QA rubrics and processes for compliance and performance
Experience managing offshore QA teams is a plus
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Quality Assurance Lead • Worcester, Massachusetts, United States
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