Guest Agent Supervisor (Walnut Creek)

Job Posting

Purpose for the Position :

To coordinate front office activities of hotel. Resolve problems arising from guests' complaints, reservation, room assignment activities, and unusual requests and inquiries.

Essential Responsibilities :

• Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.
• Confers and cooperates with other department heads to ensure coordination of hotel activities.
• Answers inquiries pertaining to hotel policies and services.
• Ensure smooth check-in / check-out experiences, guest interactions, and guests' satisfaction.
• Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day.
• Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company.
• Arranges for private telephone line and other special services.
• May patrol public rooms, investigate disturbances, and warn troublemakers.
• May interview and hire applicants.
• May receive and process advance registration payments.
• May send out letters of confirmation or return checks when registration cannot be accepted.
• Required to be always in uniform when working on the property, including wearing a name identification badge.
• All other duties as assigned by a manager or supervisor.

Skills and Abilities :

Physical Demands : Light work. Exerting up to 20 pounds of force occasionally. Requires walking or standing to a significant degree.

Requirements :

Attendance : Regular attendance in conformance with the standards, which may be established by WCG, Inc. from time to time, is essential to be successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Windsor Capital Group, Inc. rules and regulations and will be subject to disciplinary action, up to and including termination of employment.