Director, Case Management

Case Manager

Coventry is a specialty finance company with an expertise in life insurance. Specifically, we create and invest in insurance-based assets, and we're the leader and creator of the secondary market for life insurance. Over the last 22 years, we've delivered more than $4.5 billion to life insurance policyowners.

The continued success of our company is the result of the hard work and dedication of our employees, and the continued pursuit of top candidates. We know that without the best team, we cannot be the best firm. Our organization is built on strong values designed to foster leadership and reward success. We're proud of the fact that more than 80% of our management team were promoted from within, and we strive to provide an environment supportive of career progression.

About the role :

As a Case Manager, you will actively manage and facilitate the smooth and efficient processing of life settlement cases through the pipeline. You will be a valuable member of a regional team, working directly with multiple internal departments, medical facilities and life insurance carriers to collect information, drive case progression and ensure efficient processing of each case. The ideal candidate will possess strong project management and communication skills, building consensus with a wide variety of internal and external audiences and mastering carrier workflows.

Key job responsibilities :

• Drive and manage the case processing workflow, including reviewing documentation for accuracy, compiling medical records for underwriting and gathering life insurance policy information for analysis.
• Stay current on medical facility and life insurance carrier policies, operational process flows and compliance criteria.
• Adhere to company policies and legal requirements regarding personal health information.
• Achieve required phone and transaction performance as defined by VP, Case Management.