Customer Experience Operations Consultant
VirtualVocationsLincolnwood, Illinois, United Statesjob_description.job_card.1_day_ago
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A company is looking for a Customer Experience Operations Consultant - Transportation.
Key Responsibilities
Assess customer experience pain points and build Customer Experience strategy
Manage and facilitate customer operations process improvement initiatives and daily program / project management
Coordinate cross-functional teams and ensure on-time delivery of project plans while managing stakeholder communication
Required Qualifications
Minimum of 8 years of experience in consulting, strategic planning, and program management focused on operational improvements
Experience in the transportation industry with a strong background in customer operations
PMP certification or equivalent experience is desired
Bachelor's degree required; MBA strongly preferred
Experience with process mapping and KPI tracking, and proficiency in project management tools
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Customer Experience • Lincolnwood, Illinois, United States
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