Patient Services Associate - Old Saybrook - Full Time - Bilingual (English & Spanish) - $21.00 / hr

Job Description

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.

Role and Responsibilities

Patient Experience :

• Provide exceptional customer service to all patients, visitors and callers
• Oversee the safe, efficient, and comfortable atmosphere of the reception area
• Greet patients and other visitors to the agency and assist them as appropriate
• Review schedules daily to ensure accuracy and fill appointment opportunities
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines
• Collect, verify, update and document patient demographics, insurance information and forms
• Reconcile patient visits daily

Insurance :

Phones :

HIPAA :

Other :

Qualifications

Physical Requirements / Work Environment

Community Health Center Company Benefits for Full-Time Employees :

Medical plans with Health Spending and Flexible Spending Accounts

403(b) plan with a discretionary company match after 1 year of employment.

Paid time off

Tuition Reimbursement

Please note- some of these benefits do not apply to part-time, temporary, or per-diem roles.

Organization Information :

Location :

City :

State :

Time Type :

Full time