Implementation Analyst

Overview

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Career EDGE is a fully integrated career readiness and case management software system supporting workforce and education entities. Our goal is to achieve sustained employment for career seekers, employers, and the communities we serve. At Career Team, our mission is to empower one person, start one career and serve one family at a time. We do this through innovative software solutions and high-touch services.

As an Implementation Analyst, you''ll serve as a critical liaison between client stakeholders and technical teams, providing strategic business process expertise to support software implementation projects. This role ensures that business needs are clearly understood, communicated, and incorporated into design decisions, empowering clients and system developers to achieve successful outcomes. This position exercises discretion and independent judgment in matters of significance, particularly related to interpreting client requirements, shaping implementation strategies, and guiding internal project alignment.

Responsibilities

• Working closely with clients to build strong relationships and deeply understand their requirements
• Leading discovery sessions with clients to validate operational requirements and business goals
• Translating client needs into business terms for internal teams, helping to inform solution design and configuration decisions
• Acting as the primary subject matter expert on client business processes within assigned implementation projects
• Advising on potential trade-offs or configuration options based on an understanding of operational impacts
• Collaborating with and advising Project Managers, System Analysts, and Software Engineers to ensure that proposed solutions meet real-world needs
• Identifying process improvements and advocating for scalable, sustainable practices that enhance the client experience
• Supporting user acceptance testing (UAT) by advising on test scenarios relevant to the business use case
• Participating in the development of client training materials and knowledge transfer documentation
• Defining data migration needs, mapping legacy data to new system fields, and validating converted data for accuracy
• Making independent decisions regarding implementation strategy, configuration trade-offs, and process design
• Evaluating multiple courses of action, balancing client objectives against system limitations, and recommending best-fit approaches
• Decisions and recommendations directly influence the success of client programs, regulatory compliance, and long-term system adoption

Qualifications

Position Details

About Career Team

Career TEAM, founded in 1996, is a private workforce development organization. We are an equal opportunity employer and value diversity. See www.careerteam.com for more information.

Equal Opportunity

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check & Privacy

Employment is contingent upon successful completion of a background check. The company handles Personal Information in accordance with applicable laws, including the California Consumer Privacy Act (CCPA).

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