Veterinary Technician Manager

Pet + E.R in Hunt Valley, MD is hiring a full- time, experienced Veterinary Technician Manager to join our outstanding team!

Our Veterinary Technician Manager is a leader and is an integral part to the Pet+ER veterinary hospital leadership team.

The Veterinary Technician Manager partners with the management team and the Hospital Director to provide a smooth and profitable operation by creating a hospital culture based on high quality emergency patient care and exceptional customer service.

Responsibilities include managing, planning, and coordinating the hospital's overall operations and cultivating a supportive and collaborative team environment while working alongside the technician and assistant staff.

A Veterinary Technician Manager leads by example and exemplifies caring, compassionate, dedicated behavior and speech.

Primary Responsibilities & Essential Job Functions :

• Hospital Leadership & Operations Partner with the Hospital and Medical Director to set strategic goals and ensure alignment across the practice.
• Lead by example, upholding hospital policies and embodying caring, compassionate, and professional behavior.
• Ensure compliance with all hospital and Ethos policies, including controlled substance regulations in collaboration with the inventory manager.
• Champion change by identifying, documenting, and sharing best practices across departments.
• Help maintain and promote a healthy, positive hospital culture.
• Serve as liaison between the Hospital Director and specialty departments to foster strong interdepartmental relationships.
• Partner with the hospital’s social worker to support both clients and staff.
• Collaborate on the development and implementation of hospital policies and procedures.
• Participate in and contribute to regular management meetings and community outreach events.
• Monitor and manage client concerns or escalations to ensure high levels of service.
• Team Management & Development (Assistants, Technicians, Front Desk) Oversee team scheduling, review hours for payroll, and ensure technician labor budgets are met or exceeded.
• Manage the hiring process, including onboarding, orientation, and offboarding.
• Conduct 90-day and annual performance evaluations for staff.
• Provide ongoing staff feedback, coaching, and corrective actions as needed.
• Maintain thorough documentation of staff issues and performance discussions.
• Organize and lead quarterly staff meetings, leadership meetings, and training sessions.
• Ensure staff have access to resources and support needed for professional growth and success.
• Doctor Collaboration Work closely with the Medical Director and doctor team to uphold best-in-class medical standards.
• Support efficiency in patient care and hospital workflow by collaborating with doctors and shift leads.
• Assist with doctor scheduling, managing PTO / CE requests, and handling emergency shift coverage.

Partner with the Medical Director to conduct quarterly 1 :

Schedule :

Availability on nights and weekends as needed.  Benefits :

Compensation is based on experience & skill set. $70,000 - $85,000 / annually.  Credentialed Veterinary Technicians are highly encouraged to apply!

Education & Experience :

RVT preferred but not required.  About Us :