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Tech Specialist

Tech Specialist

Exact MedicareWesterville, Ohio, United States, 43082
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About Exact Medicare

Company Overview

At Exact Medicare, we are committed to creating a superior client experience by understanding and caring for our customers so well that they would never think about leaving usand want to tell everyone about us! Our team members are empowered by our core values, which drive everything we do.

Our Core Values

  • Extreme Ownership : We take ownership of our actions and responsibilities, delivering the best possible results for our clients.
  • Above Reproach : We uphold the highest standards of integrity and ethics in all interactions and decisions.
  • Culture of Candor : We foster a culture of open and honest communication, valuing ideas and feedback to continuously improve.
  • Atomic Growth : We are committed to continuous personal and organizational growth to better serve our clients and community.

Position Overview

The Tech Specialist plays a critical role in supporting Exact Medicare's rapidly growing technology landscape. This position ensures that systems, processes, and tools operate seamlessly to enable business success. Working closely with the IT Manager and broader Tech team, the Tech Specialist will handle day-to-day technical operations, system integrations, and compliance activities, while supporting projects that directly impact the organization's scalability and efficiency. This role is vital in maintaining the stability of our IT infrastructure and empowering cross-functional teams with reliable, secure, and innovative technology solutions.

Job Responsibilities

  • System Administration : Manage user accounts, permissions, and access across Microsoft 365, Azure Portal, MS Intune, and other core platforms.
  • Process Optimization : Assist with automating workflows, integrating APIs, and maintaining relational / non-relational databases to improve efficiency.
  • Compliance Monitoring : Support audits and maintain adherence to HIPAA and other compliance requirements. Track, document, and escalate risks when necessary.
  • Tool & Vendor Support : Work with project management and support tools (Monday.com, ZenDesk, SharePoint, ClickUp) and coordinate with third-party vendors for issue resolution.
  • Documentation & Reporting : Maintain accurate technical documentation, process guides, and performance logs for transparency and business continuity.
  • Collaboration : Partner with the Tech Department and other business units to gather requirements, support projects, and ensure smooth technology adoption.
  • Continuous Learning : Stay up-to-date on industry trends, security best practices, and new technologies to contribute fresh ideas and improvements.
  • Minimum Qualifications

  • Strong organizational, interpersonal, communication, and presentation skills.
  • Must be authorized to legally work in the United States without sponsorship.
  • PI896fec6eca40-30511-38680284

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    Tech Specialist • Westerville, Ohio, United States, 43082

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