Senior System Engineer

Job Description

Job Description

Salary : $65,000 - $85,000

NOTE : This is a technical support position and NOT a software development position. Please do not apply if you are a developer. We also need candidates that currently live within 30 miles of Hunt Valley, MD so do not apply if you live further than that.

Baltimore Consulting is looking to hire a Senior System Engineer for our Managed Services division. This position includes a wide array of responsibilities surrounding the support of our clients. You will be expected to work on Azure, Windows Servers, troubleshoot network issues and assist with project work. This is a very dynamic and fast-moving position in which you will be exposed to a great deal of different technology and solutions for our client base. A successful candidate will have 6+ years in the IT support field and, ideally, experience with a Managed Services Provider or consulting firm that provided multi-client support.

This is primarily an in-office position with the opportunity to work remotely one day per week. There will also be periodic client on-site visits that are generally in the Baltimore Metro area.

RESPONSIBILITIES :

• Responding to support requests via phone, tickets, and email and troubleshooting end-user issues remotely and on-site (as needed)
• Configuring and managing various security-related Office 365 services such as Conditional Access Policies, Risky User / Sign-In Policies, Defender, and Sentinel
• Firewall and network equipment configuration and troubleshooting including the ability to remediate a full range of network-related issues / outages at client sites
• Providing proactive maintenance on client infrastructure and work with account team to recommend upgrades and replacements as needed.
• Rotating after-hours on call schedule
• Occasional project work during non-business hours (with advanced notice)

REQUIRED SKILLS & EXPERIENCE :

DIFFERENTIATORS :

BENEFITS :