Talent.com
Client Care Assistant

Client Care Assistant

WSA AmericasChicago, Illinois, .US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

ABOUT US :

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.

  • Location – Remote
  • Multiple shifts available - please inquire with Recruiter

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Quickly answers inbound calls from clients / prospects with appointment inquiries and / or requests regarding products / services.
  • Performs outbound calls to leads and existing clients, following established outbound call protocols and utilizing persuasive communication techniques.
  • Utilizes sales ability to convert calls to qualified appointments.
  • Maintains positive and friendly demeanor while providing efficient and courteous services.
  • Maintains knowledge of marketing campaign, uses CRM information and training to recognize opportunities for Hearing Aid Evaluation and / or Product Discussion appointments.
  • Works to overcome objections and schedule revenue generating appointments during every opportunity phone call
  • Maintains basic knowledge of Hearing Aid Insurance plans and follows instructions to provide simple overview of HearUSA managed care plans as applicable
  • Handles Client SMS and email responses, website chat and any additional Client Care Department tasks as assigned
  • Participates in team meetings and completes all assigned training.
  • ;Adheres to scheduled lunches, breaks and attendance policies .Reports any technical system issues as they occur.
  • Follows defined processes to report any client complaints or negative client phone call interactions.
  • Follows business and scheduling rules , system processes and department / company policies as defined by HearUSA leadership.
  • Maintains client, employee and business confidentiality and adheres to HIPAA guidelines.
  • Utilizes Bilingual Spanish (or other language) skills to assist Spanish speaking (or other language) clients and schedule appointments as applicable per Client Assistant bilingual status as submitted during HearUSA employment application process.

    • REQUIREMENTS :

  • High school diploma or equivalent required
  • Customer service experience required
  • Must have consistent positive and enthusiastic demeanor.
  • Strong de-escalation skills required
  • Ability to work quickly, efficiently and independently.
  • Ability to communicate clearly, concisely and accurately.
  • Willingness to learn new computer programs and processes.
  • Willingness to work within specified business rules, phone call scripting and performance standards.
  • Willingness to continue to learn and refine new skills.

    • LIFESTYLE & BENEFITS :

  • Comprehensive Benefits Package
  • Paid Holidays & PTO Policy
  • 401k Matching Program
  • Tuition Reimbursement
  • Employee, Family & Friends Hearing Aid Discount Program
  • Service Days & Diversity, Equity & Inclusion Initiatives

    • Pays : $18 - $20hr

    The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.

    serp_jobs.job_alerts.create_a_job

    Client Care Assistant • Chicago, Illinois, .US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Consultant - Managed Care, Payer Provider Advisory - Campus 2026

    Consultant - Managed Care, Payer Provider Advisory - Campus 2026

    GuidehouseChicago, IL, US
    serp_jobs.job_card.full_time
    Finance & Accounting Consulting.All candidates who meet the minimum qualifications for this opportunity will be reviewed after the application period closes on Thursday, Oct.Candidates who are sele...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Relationship Associate

    Client Relationship Associate

    TrustBankWheaton, IL, United States
    serp_jobs.job_card.part_time
    TrustBank is seeking enthusiastic and entrepreneurial team members for the new TrustBank to be located in Wheaton, IL.We are seeking a team with persuasive communication abilities, a positive and c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Executive

    Client Executive

    Signers NationalChicago, IL, US
    serp_jobs.job_card.full_time
    Signers National is a leading insurance platform that provides a range of brokerage and underwriting services to organizations of all sizes. Starting in 2008 as a small retail broker focused on nonp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Analyst, Client Servicing

    Analyst, Client Servicing

    AntaresChicago, IL, US
    serp_jobs.job_card.full_time
    Since its founding in 1996, Antares has built one of the industry's largest and longest-tenured portfolios of middle market companies and has been recognized by industry organizations as a leading ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Service Professional - Healthcare Focus

    Client Service Professional - Healthcare Focus

    RR DonnelleyChicago, IL, US
    serp_jobs.job_card.full_time
    RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Clinic Lead

    Clinic Lead

    WellNow Urgent CarePark Ridge, IL, US
    serp_jobs.job_card.full_time
    WellNow Urgent Care Opportunity.WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues. We offer competitive salaries...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Care Assistant - Float Pool

    Patient Care Assistant - Float Pool

    Prime HealthcareChicago, IL, US
    serp_jobs.job_card.full_time
    The Patient Care Assistant assists patients with activities of daily living, provides basic nursing care to all patients and assists in maintenance of a safe environment under the direction and sup...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Servicing Development Associate

    Client Servicing Development Associate

    Northern TrustChicago, IL, US
    serp_jobs.job_card.full_time
    Jumpstart Program At Northern Trust.Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Tr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    In-Home Dialysis Care Partner - 1+ Year Dialysis Machine Experience

    In-Home Dialysis Care Partner - 1+ Year Dialysis Machine Experience

    Herewith Inc.New Lenox, IL, US
    serp_jobs.job_card.full_time
    Job Title : In-Home Dialysis Care Partner (Chicago).Various zip codes across Chicago.We are seeking compassionate and dependable Care Partners to support dialysis patients in the comfort of their ho...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Care Coordinator

    Client Care Coordinator

    Cahill Home Health CareElmhurst, IL, US
    serp_jobs.job_card.full_time
    Identifies patient care requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand care requirements. Establishes a compassionate ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Pet Care Field Service Assistant

    Pet Care Field Service Assistant

    TailchasersBarrington, IL, US
    serp_jobs.job_card.full_time
    Tailchasersinc is looking to hire a reliable, flexible, and motivated Field Assistant.The ideal candidate would maintain a "Can Do!" attitude with strong abilities to problem solve and co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Fitch Learning | Client Relationship Director - Austin, TX

    Fitch Learning | Client Relationship Director - Austin, TX

    Fitch GroupChicago, IL, US
    serp_jobs.job_card.full_time
    Fitch Learning is a leader in financial services training.With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Client Analyst

    Client Analyst

    Red CircleChicago, IL, US
    serp_jobs.job_card.full_time
    CXponent recently joined forces with White Oak Solutions as part of Shore Capital Partners' newly formed national technology advisory platform to create a category-leading technology advisory b...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Accounting Assistant

    Client Accounting Assistant

    Sidley Austin LLPChicago, IL, US
    serp_jobs.job_card.full_time
    A Client Accounting Assistant's responsibilities in the Cost Recovery area are focused on the daily processing of automated expenses and attending to both vendor and internal inquiries.All Client A...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Relationship Analyst

    Client Relationship Analyst

    Morgan StanleyChicago, IL, US
    serp_jobs.job_card.full_time
    POSITION SUMMARY : Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs) / Private Wealth Advisor(s) (PWAs) / teams on a daily basis.Through regu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Care Representative

    Client Care Representative

    Benjamin Franklin PlumbingHarvey, IL, US
    serp_jobs.job_card.full_time
    Plumbing Careers at Benjamin Franklin Plumbing.Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Caregivers / CNAs Needed

    Caregivers / CNAs Needed

    Amada Senior Care NorthShoreDeerfield, IL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Amada Senior Care is looking for a Caregiver to join our team.The Caregiver is responsible for the physical care and emotional support of our clients who may no longer be able to take care of thems...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Success Director

    Client Success Director

    Jorie AIOak Brook, IL, US
    serp_jobs.job_card.full_time
    At Jorie Healthcare Partners, we offer full-service Health Care Revenue Cycle Management and pride ourselves on delivering superior customer service with the latest AI automation technology.As a fa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Support Coordinator

    Client Support Coordinator

    AssociaSchaumburg, IL, US
    serp_jobs.job_card.full_time
    The Client Support Coordinator is responsible for working with accounts receivable, varying collection processes, and other duties may include working with both customers and attorneys.The Client S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Client Relations Coordinator

    Client Relations Coordinator

    LifePro RecruitmentChicago, IL, United States
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Client Relations Coordinator (Remote – Commission Only).LifePro Recruitment is hiring a.You’ll support warm, inbound leads—no cold calling—while managing the client experience from consultation to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30