Entry-Level IT Support Associate (B)

Overview

Expedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate, in our Memphis, TN data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux / Unix and infrastructure.

If you are looking for an opportunity to gain valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role.

Expedient provides multi-cloud platforms, offers hosting and cyber security, and data center infrastructure as a service (IaaS) solutions to its clients. For more information about our cloud technology and solutions, please visit us at

www.expedient.com

Sponsorship is not provided. Expedient does not engage with third-party recruiting or staffing firms.

Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience. However, on-the-job training covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service.

Responsibilities

• Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed.
• Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.
• Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
• Use the ticketing system to log all requests and activities including documentation of special requests and configurations considered important for future support.

Recommended Qualifications

Physical Tasks and Demands

Working for Expedient

We prioritize ongoing education and continuous innovation. Our comprehensive employee training and tuition reimbursement programs are funded by Expedient. For our full-time employees we offer a benefits package including three weeks of paid time off annually that increases with tenure, birthday off, health holidays, parental leave, medical / dental / vision, disability and life insurance, a 401(k) with a generous match, wellness opportunities, and a hybrid work model where applicable, plus paid parking and other perks.

Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.

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