Customer Service Representative
Ferrous Metals ProcessingCleveland, OH, USAjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionHigh school diploma or equivalent. 2+ years of experience in customer service, order processing, or administrative support (manufacturing / metal industry experience a plus). Strong data entry skills with exceptional attention to detail. Proficiency with Microsoft Office Suite, particularly Outlook and Excel. Experience using an inventory management or ERP system preferred. Excellent written and verbal communication skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Strong problem-solving and organizational skills. Willingness to learn technical product knowledge, including gauges and machine operations. Knowledge of Excel not required, but a plus. Accuracy and attention to detail Customer-focused mindset Technical aptitude and willingness to learn Team collaboration Time management Professional communication Receive and process customer purchase orders with accuracy and efficiency Perform heavy data entry using our inventory management system Provide excellent customer service via phone and email (Outlook) Communicate with production and shipping to ensure on-time order fulfillment Track orders and provide updates to customers Learn gauges and machine operations to better support customer needs Prior customer service or order processing experience (manufacturing experience a plus) Strong data entry and computer skills Proficiency with Microsoft Outlook, Excel not required, but a plus. Ability to multitask and stay organized in a busy environment Strong attention to detail and problem-solving skills Willingness to learn technical details about our machines and processes Competitive pay and benefits Full medical benefits available after 90 days of employment 401(k) with company match Dental and health insurance Opportunity to grow your skills in a specialized industry Supportive, team-oriented work environment Hands-on training in operations and product knowledge Starting pay of $22.90 / hour with three tiers of increases based on training and successful completion of tests, up to $25.10 / hour after completed training
Company : Ferrous Metals
Job Title : Customer Service Representative
Department : Sales / Customer Service
Reports To : Customer Service Manager
Position : Full-Time On-Site (Ineligible for remote work)
Position Overview
The Customer Service Representative (CSR) plays a key role in supporting customers by accurately processing purchase orders, maintaining detailed records, and ensuring seamless communication between clients and production. This role requires strong data entry skills, familiarity with inventory management systems, and the ability to learn technical details related to metal processing operations, including gauges and machine capabilities.
Key Responsibilities
- Serve as the primary point of contact for customers.
- Accurately receive, review, and enter purchase orders into the company's inventory management system.
- Perform heavy data entry tasks with a high degree of accuracy and attention to detail.
- Verify order details, pricing, and specifications, ensuring alignment with customer requirements and production capabilities.
- Maintain accurate customer records, documentation, and files within company systems.
- Communicate effectively with production, shipping, and sales teams to ensure timely fulfillment of customer orders.
- Learn and apply knowledge of the company's machine operations, gauges, and processing capabilities to assist customers and ensure accurate order handling.
- Use Microsoft Outlook for professional communication and scheduling.
- Address customer inquiries, concerns, and complaints in a professional and solution-oriented manner.
- Contribute to continuous improvement initiatives related to processes, systems, and customer satisfaction.
Qualifications
Key Competencies
We are seeking a detail-oriented Customer Service Representative to join our team in the metal processing industry. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with both data and people, and is eager to learn the technical details of our operations.
What You'll Do :
What We're Looking For :
Why Join Us?
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Customer Service Representative • Cleveland, OH, USA
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