Customer Service Representive

Pay Rate : $ 19.00 / hour

We have partnered with a large manufacturing company in the Kankakee, IL area to provide them with a Customer Service Representative. Please review the description below and let us know if you are interested.

Prioritized Must Have Skills for the Customer Service Representative :

#1. 1 2 years of customer service experience (with strong communication skills verbal & written).

#2. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and ability to learn other applications.

#3. Strong organizational skills with attention to detail and accuracy.

#4. Problem-solving and analytical skills to resolve customer issues and improve processes.

#5. Ability to work in a fast-paced, team-oriented environment with adaptability to changing situations.

Responsibilities for the Customer Service Representative :

The Customer Account Representative serves as an liaison between client customers, internal departments, and business partners. The Customer Account Representative provides customer service, support, and technical guidance to internal and external customers. Responsibilities include working with members of multiple departments to respond to customer needs, researching complex information and maintaining strong customer relationships.

Responsibilities :

• Promptly process incoming orders received from external customers via email, phone, fax and EDI.
• Coordinate and communicate with several internal departments on a daily basis to ensure customer requirements are met. This includes working directly with production scheduling, shipping, purchasing, sales, quality control and other internal departments across five Coil coatings plants throughout the US.
• Maintain customer-required metrics and recurring reports.
• Track shipments and work with carriers to ensure timely order delivery.
• Work with outside warehouses to ensure orders are shipped and invoiced and inventory is accurate.
• Investigate aged inventory and work with demand planning, sales and CS team to determine solutions to stagnate inventories.
• Enter customer complaints in detail utilizing Sherwin-Williams' internal quality system.
• Follow-up on customer issues timely and obtain support with key personnel as needed.
• Apply departmental policies and procedures to resolve complex situations.
• Ability to see inconsistencies and offer suggestions for improvement.
• Work in a close team-environment to provide necessary support to ensure customers receive stellar service.
• Performs other duties as assigned.

Requirements for the Customer Service Representative :

Other Key Requirements for the Customer Service Representative :

About Relevante, Inc. the Recruiting Firm Representing the Client for this Job

Relevante is an Outplacement Services and Direct Hire recruiting firm. We help our clients provide a soft landing for existing employees, consistent with their statement of values. We also help leading companies find the best talent for their mission critical positions. Our Clients are some of the best companies to work for in the US. Relevante has been consistently identified as one of the most innovative Outplacement Services and Recruiting firms. To stay connected with our network, please follow us on LinkedIn https : / / www.linkedin.com / company / relevante .