Business Service Rep Clinic

Overview

Responsible for obtaining registration information, insurance information and verification, and authorizations from new and established patients. Responsible for screening, scheduling and directing patients to appropriate providers and services. Conveys a positive image of Carle and providers information to patients to fully utilize and benefit from Carle services both on the telephone and face-to-face and to ensure that needs of patients are met. Checks patients in upon their arrival for scheduled appointments and facilitates up-front collection of co-payments.

Qualifications

Certifications : , Education : Associates Degree or in lieu of education 1 yr of related experience., Work Experience :

Responsibilities

Accurately and efficiently completes registration for new and existing patients.Checks patients in upon their arrival for scheduled appointments.Performs tasks related to cash drawer management including co-pay collections.Requests, locates, sends and receives patient medical records as needed.Understands computer applications common to the desk areas.Receives all incoming telephone calls.Handles and maintains the sale of products pertinent to site or area.Checks patients out in a prompt and friendly manner.Demonstrates customer service excellence in accordance to Carle policy.Adheres to and enforces Carle policies and procedures.Acts as a patient advocate at all times.Attends meetings to enhance knowledgePerforms all other duties as assignedAdheres to and enforces Carle Foundation Administrative and Departmental policies and procedures.Demonstrates competency in all aspects of the Patient Services Representative role. This may include ordering clerical supplies, recall entry, multiple appointment scheduling and the responsibility of a physician’s schedule.Serves as systems super user.Assists in training of new Patient Services Representative staff and serves as role model by conducting self in a responsible, professional manner at all times.Participation on committees and subcommittees including departmental work groups, cross departmental teams, etc.Participates in project planning for department and performs specialized tasks consistently. Suggests ways to improve processes.Has successfully completed 1 day Basic Registration and Scheduling course, and 4 day EPIC Insurance Training (may perform competency exams to prove proficiency).

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information : human.resources@carle.com.

Compensation and Benefits

The compensation range for this position is $16.98per hour - $27.51per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.

Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org / benefits.