Technical Program ManagerSILAC Insurance Company • Salt Lake City, UT, US
Technical Program Manager
SILAC Insurance Company • Salt Lake City, UT, US
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job_description.job_card.job_descriptionLead Sustained Engineering Operations Ensure balance across bugs, vulnerabilities, business-driven changes, and system maintenance. Coordinate Requirements & Ticket Clarity Work with architects and engineers as necessary to ensure tickets are clear and actionable. Manage Workflow & Progress Ensure engineers and testers are unblocked and progressing on commitments. Track capacity and use data to inform planning and prioritization. Ensure Transparency & Operational Stability Identify risks early, escalate appropriately, and lead mitigation planning. Communicate regularly with stakeholders and leadership to align on status, progress, and issues. Support Business Validation Facilitate communication so that fixes and updates are clearly understood and validated by business owners. Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. 7+ years of program / project management experience, with at least 3 years managing sustained engineering or operational workflows. Proven success managing cross-functional engineering teams. Experience with Jira (or similar tools) and Agile methodologies. Strong ability to balance stakeholder needs, technical context, and supporting data. Excellent organizational, communication, and leadership skills. Experience in insurance, financial services, or annuity industry. Familiarity with regulated and compliance-driven engineering environments. Relevant certifications (e.g., PMP, SAFe, CSM).
Job Description
Job Description
Technical Program Manager
Department Overview : The Solution Engineering department enables the business through technology by building custom software, automations, and tools. Our in-house annuity administration system supports the full lifecycle of annuity policies and continues to evolve through new projects and improvements. The department is made up of architects, engineers, test engineers, automation specialists, and technical program managers who collaborate to deliver reliable, scalable solutions.
Solution Engineering teams work across two primary workflows :
- Project Workflows – building new features, enhancements, and long-term system improvements.
- Sustained Engineering Workflow – managing the operational side, including bugs, security vulnerabilities, business and technical requests, and overall system stability.
This role is dedicated to leading the Sustained Engineering workflow .
Job Overview : As a Senior Technical Program Manager (TPM) – Sustained Engineering, you will manage the operational workflow that keeps SILAC's annuity systems stable, secure, and responsive to business needs. You will oversee intake and prioritization of tickets, coordinate with technical and business stakeholders, and ensure timely, high-quality resolutions.
Success in this role requires balancing business priorities with technical realities, keeping a steady focus on operational stability. Metrics and reporting will support your decisions and provide visibility into progress and team health, but your role also depends on context, collaboration, and sound judgment.
Job Details
What you'll do :
Own the operational workflow, including intake, prioritization, and ticket lifecycle management.
Partner with technical and business stakeholders to refine and prioritize submitted tickets.
Drive daily Jira standups, backlog refinement, and daily / weekly status updates.
Provide visibility into team performance and workload using metrics and reporting.
Coordinate with business stakeholders to ensure changes are tested and confirmed where applicable.
Job Requirements
Who you are : Required
Desired
Job Posted by ApplicantPro
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Technical Program Manager • Salt Lake City, UT, US
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