Service CoordinatorBiesse • Charlotte, NC, US
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Service Coordinator
Biesse • Charlotte, NC, US
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job_description.job_card.job_descriptionField incoming service calls and emails from Customers Obtain and accurately enter Customers information in order to open a Case in Salesforce Booking technician travel arrangements including flight, hotel and rental car Validation of technician time for payroll purposes Collection and processing technicians' expenses Receptionist back up for daily lunch / breaks, out of office Work hand in hand with all team members to ensure that all service calls are processed efficiently and accurately. Participate in special projects and perform other duties as assigned Associate's degree or equivalent combination of education and experience Minimum 3 years of experience in an administrative assistance, customer service, , service coordinator, or related role Strong communication skills Excellent attention to detail Preferred : Experience coordinating business travel for others
Biesse is hiring a Service Coordinator to join our Charlotte team!
In this role, you will be an important point of contact for customers who need technical support. This role is about more than answering phones, though. You'll open cases, coordinate technician travel, validate technician payroll time, and support day-to-day operations so our technical services team can focus on solving customer problems.
Why Join Biesse :
- 100% employer paid premiums for Medical, Dental, Vision & Disability Insurance
- Flexible Spending Account for Healthcare & Dependent care
- 401(k) with employer match
- PTO + Paid Holidays
Primary Responsibilities :
What we're looking for :
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