Customer Service Coordinator

Customer Service Coordinator

The Customer Service Coordinator is the frontline position who will assist customers, contractors, and visitors daily. The role will manage the main receptionist area for the Property Management Office. The position's responsibilities include but are not limited to handling incoming and outgoing telephone calls, providing professional and courteous customer service, managing, and maintaining Yardi work orders, Preventive Maintenance Systems and Certificate of Insurances as well as receiving and processing all information requested by customers, contractors, and vendors. Job functions may be added to or deleted from this job description as necessary and determined by Property Management.

This position is located in Charlotte, NC. This position is on-site. This is not a remote or hybrid position.

Responsibilities :

• Provide customers with a Class A service experience with every interaction.
• Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality customer service.
• Monitor signs of customer "health" (i.e. through move-ins, move-outs, customer notices, etc.)
• Assist Property Manager with the planning and implementation of periodic customer events.
• Coordinate special customer and vendor mailings such as holiday cards and other customer notifications, including customer anniversaries, monthly calendars, and reminders of scheduled events.
• Prepare new customer packages and welcome letters.

Administrative Duties :

Required or Preferred Knowledge, Skills, and Abilities :

Cousins is an equal opportunity employer where employment decisions are based on merit, qualifications, and aptitude. The Company does not discriminate in employment opportunities or employment practices on the basis of race, color, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin or ancestry, physical or mental disability, veteran status, age, genetic information, or any other class or characteristic protected by federal, state, or local law.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.