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Operations & Customer Support Coordinator
Operations & Customer Support CoordinatorLavender Diagnostics & Medical Supplies • Charlotte, NC, United States
Operations & Customer Support Coordinator

Operations & Customer Support Coordinator

Lavender Diagnostics & Medical Supplies • Charlotte, NC, United States
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At Lavender Diagnostics, Rapid Results, Genuine Care isn’t just a tagline, it’s our promise. We’re shaking up the rapid testing industry with reliable, human-centered solutions that empower healthcare providers and improve patient outcomes. As a fast-growing startup, we’re on a mission to make America’s healthcare better by prioritizing people, innovation, and transparency.

Key Responsibilities :

Operations & Logistics

  • Manage daily order fulfillment, shipping, and inventory coordination.
  • Communicate with warehouses, vendors, and carriers to ensure timely deliveries.
  • Maintain accurate records of shipments, invoices, and inventory levels.

Customer Support

  • Serve as the main point of contact for inbound customer inquiries via phone and email.
  • Provide professional, responsive, and solution-oriented support.
  • Maintain strong relationships with customers and sales team members to ensure satisfaction and repeat business.

    • Sales & Marketing Coordination

  • Support sales operations by preparing quotes, placing orders, and tracking orders.
  • Assist with light marketing activities — updating product listings, coordinating email campaigns, and managing branded materials.

    • General Operations

  • Support administrative needs, scheduling, and coordination across departments.
  • Jump in where needed — you’ll be a key problem-solver who helps things run efficiently.

    • Qualifications :

  • 1–3 years of experience in operations, logistics, or customer service (startup experience a plus).
  • Strong organization and multitasking skills with excellent attention to detail.
  • Exceptional written and verbal communication skills.
  • Proficiency with digital tools such as HubSpot , QuickBooks , and Excel / Google Sheets (or a willingness to learn).
  • A self-starter who’s proactive, adaptable, and comfortable wearing multiple hats.
  • Bachelor’s degree preferred but not required — we value capability and attitude above all.

    • What We Offer

  • Competitive base salary of $40,000-50,000.00 (dependent on experience)
  • Direct mentorship and hands-on training from experienced founders.
  • Opportunity to get in early with a startup poised for exponential growth.
  • Entrepreneurial environment where your voice matters and your impact is visible.
  • Clear career growth potential as we scale nationwide.

    • Our Mission & Culture

    We prioritize people over processes, combining empathy with innovation to deliver testing solutions that healthcare professionals can trust. Every test represents a human life - and we treat it that way

    How to Apply

    Apply directly via LinkedIn or send your resume to corporate@lavenderdx.com.

    Join us in shaping the future of diagnostics - your impact starts here.

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