Field Service Technician, SPD

Join a team that improves patient outcomes, through innovative and flexible solutions to the acute care market! When you work for Skytron, you get so much more than a job, including :

Comprehensive benefits, beginning on day one

Annual Pool Bonus

Paid vacation, personal days, and holidays

401(k) and Profit sharing

Tuition reimbursement program

Family-owned and operated business

As a Field Service Technician, you will :

Install Skytron sterile processing equipment (sterilizers, ultrasonics, washers, and cart washers) according to manufacturer specifications

Inspect and test malfunctioning sterile processing equipment, using appropriate test and analysis instruments

Disassemble malfunctioning equipment, repairing or replacing defective components and electrical parts

Coordinate with site personnel and external contractors to verify project site readiness for equipment installations, including : facility utility requirements, product delivery, and safe movement of materials to the designated worksite

Maintain regular, timely communications with customers and key stakeholders regarding the status of installation projects, customer issues, and equipment issues

Perform remote service and diagnostics by phone, email, and video conferencing, to resolve external customer equipment issues; initiating escalation where appropriate

Maintain factory certification and proficiency on all servicing product lines

Generate revenue growth by offering solutions aligned with the service portfolio

Complete service-related administrative duties in a thorough and timely manner, including : service work orders, expense reports, preventative maintenance and installation documentation, site and service documentation, and other related paperwork

Travel up to 75 percent of the time

For success in this role, you will :

Capably handle required administrative functions

Verify work to ensure accurate results

Follow work instructions, procedures, safety guidelines, and company policies

Meet productivity standards, deadlines, and project schedules

Communicate effectively with various levels of employees and customers, both verbally and in writing

Be internally motivated and work well with minimal supervision

Be flexible in working hours, including mandatory overtime on short notice and / or weekends, as needed

Devise workable solutions or consult with secondary resources to devise solutions

Maintain a good driving record and valid driver's license

Be subject to background checks and credentialing

Have a HS Diploma or equivalent. An Associate's degree in fluid dynamics, electronics, or an equivalent combination of education and experience in electronics related field is strongly preferred

Have previous experience and demonstrated success executing projects with defined milestones

Be able to interpret schematics and site drawings, without assistance

Possess a working knowledge of hydraulic and AC / DC electrical systems, functions, and uses

Have previous mechanical, diagnostic, and troubleshooting experience

Understand and apply pneumatic, plumbing, mechanical, and electrical theory to install, diagnose, and repair SPD equipment

Possess 3-5 years of experience working in a sterile processing environment, combined with prior technical work-related experience (Strongly Preferred)

Possess 3-5 years of experience installing and / or repairing HVAC systems (Strongly Preferred)

If you need assistance with any aspect of the application process or would like to request a paper application, please contact Skytron's Human Resources Department at

800.759.8766.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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