Senior Event Services Manager

Senior Event Services Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.

This position will secure and service all event business for the resort, through promotion and prospecting, while maintaining standards and revenue. This position will coordinate all requirements for various events groups booked. They will be responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process. The Senior Event Services Manager will communicate the needs and expectations of the client with all departments in the hotel. They will negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue / profit potential and fulfillment of contractual responsibilities while satisfying client needs. They will review all function space with banquet team to ensure satisfaction of client at the outset of all events. The Senior Event Services Manager must be able to find solutions to any issues that arise throughout the planning and event process. This position requires a high degree of independent judgement and discretion in decision-making.

Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving quarterly sales goals.

Conduct property tours and entertain planners of meetings, social events, and weddings.

Plan assigned groups with excellence in detailing food & beverage, resort services, reservations, and group movements.

Coordinate the sales efforts between the sales department and catering to ensure proper utilization of function space to yield maximum revenues.

Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.

Oversee the execution of banquet events. Ensure satisfaction of client at the outset of all events in tandem with Banquet and Culinary team.

Work directly with clients throughout the duration of the planning process, ensuring all event details are planned accordingly.

Act as the liaison for all vendor / supplier related clients' needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc)

Finalize the requirements of confirmed bookings while maximizing revenue potential through up-selling and ensuring effective communication, both written and in-person, with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.

Review all function space with banquet manager and when necessary, house attendant. Ensure satisfaction of client at the outset of all events.

Comply with Four Seasons standards for special events, while working harmoniously and professionally with co-workers and planning committee.

Make timely and impromptu decisions, which balance client's needs with the financial, safety and staffing goals of the hotel.

Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Sales and Events and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.

Must have previous luxury wedding sales experience. Previous restaurant or resort experience preferred.

College degree and 2+ years management or supervisory experience in Rooms or Food and Beverage Division, preferably in a luxury setting.

Strong knowledge of the complexities of selling and competing with other mountain resorts and destinations.

Ability to utilize computerized operational systems (PowerPoint, Ideas, Excel, Word, Outlook, FO system, Opera, and ideally Salesforce (Golden Sales & Catering).

Self-starter, sound analyzer and problem solver.

Excellent writing, presentation, and communication skills, with a strong sense of quality and a creative mindset.

Ability to multi-task effectively, managing multiple projects while being cognizant of deadlines and priorities.

Develop and use good business acumen and be a good "business operator."

The ability to be vigilantly attentive to detail, monitor quality, and be obsessively service oriented.

The ability to be versatile, flexible, show stress management, manage criticism, and manage conflict effectively.

The ability to be a Team Player. The ability to have interpersonal sensitivity.

The ability to be a Public Ambassador for Four Seasons Hotels & Residences.

Fluency in English is required for this location and this job requires applicants to have current work authorization in the United States.

Salary : $75k $85k annually

Sales Incentive Plan

Winter Season Lifestyle Benefit

Merchant Pass Available

401k participation with company matching program

Competitive Benefits : Medical, Dental and Life Insurance

Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.

Employee cafeteria available for meals.

Complimentary dry cleaning of uniforms

Be yourself and become a member of a work family that cares about you and invests in your development.

Elevate your craft here and abroad!

Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.

This is a full-time position based on property at Four Seasons Vail.

The ideal candidate must be willing to work flexible hours and days of the week to support the essential functions of the department and division.