Product Support SpecialistVirtualVocations • Decatur, Georgia, United States
Product Support Specialist
VirtualVocations • Decatur, Georgia, United States
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A company is looking for a Product Support Specialist to provide technical support and ensure system integrity for their SaaS platforms.
Key Responsibilities
Deliver high-quality technical support and resolve application issues for users
Collaborate with Product, Engineering, and QA teams to enhance product stability and client satisfaction
Support special projects and recommend improvements to workflows and tools
Required Qualifications
Bachelor's degree or equivalent practical experience
5+ years of experience in technical product or application support, with a focus on SaaS environments
Proven ability to investigate and document complex software issues
Working knowledge of API functionality and tools
Experience with ticketing and monitoring tools like Zendesk or Jira
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Product Support Specialist • Decatur, Georgia, United States
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