Housekeeping Supervisor

Job Description

Job Description

Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025.

Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 by San Diego’s Business Journal.

The following and other duties may be assigned as necessary :

• Maintains all guest rooms, guest corridors and tower public space at hotel and four diamond standards.
• Assigns work to team members in priorities to ensure guest satisfaction.
• Ensure all assigned work of team members is completed prior to ending their shift.
• Liaison with status board and relevant departments to ensure the smooth and efficient running of the tower.
• Conducts daily inspections of guest rooms, guest corridors and tower public space for cleanliness standards, maintenance, and have deficiencies corrected and work request forms prepared in HotSos.
• Responsible for preparing requisitions for cleaning and guest supplies to restock assigned locker rooms.
• Responsible for coaching team members, helping with schedules, and pre-shift preparation and delivery.
• Responsible for helping to review candidates in HRIS, conduct interviews as needed, and attend job fairs
• Responsible for ensuring assigned team members are adhering to OSHA requirements and safety rules and regulations.
• Responsible for the control of issuing, receiving, and replacing departmental keys.
• Constantly check room status on the computer for accuracy and update appropriate guest room attendant documentation.
• Ensure team members arrive and depart their workstations at assigned times.
• Ensure all lost and found is handled in accordance with departmental procedures.
• Prepare retraining request forms as needed.
• Responsible for supervising the team members.
• Responsible for ensuring all assigned work areas are clean, neat, and free of safety issues.
• Maintains professional and exceptional interaction with guests in dealing with complaints, etc.
• Assist in controlling payroll costs by ensuring proper staffing in your assigned section.
• Check the appearance and uniforms of assigned team members daily.
• Knowledge of room types and locations in the tower.
• Knowledge of room availability always, for future and present dates.
• Be aware of special promotions within the hotel.
• Ensure service is always exceptional and complies with AAA standards.
• Ensure assigned operating equipment is being used properly and is in good working condition.
• Create an atmosphere of high morale and a positive working relationship among team members.
• Ensure the productivity and efficiency of team members by constantly overseeing work done.
• Ascertain guest satisfaction.
• Perform other duties as assigned

Requirements

2 years’ experience in a high-volume Hotel environment.