Patient Arrival Specialist

Patient Arrival Specialist

Are you passionate about providing outstanding customer service and playing a key role in patient care? Join our team as a Patient Arrival Specialist, where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter.

Key Responsibilities :

• Warmly Greet Patients and Guests : Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation (e.g., good morning, good afternoon).
• Ensure a Positive Experience : Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment.
• Assist with Check-In Process : Support patients with check-in, including using online applications and troubleshooting technical issues.
• Effective Communication and Service Recovery : Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed.
• Maintain a Clean Environment : Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed.
• Complete Administrative Tasks : Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays.
• Proactive Patient Rounding : Round on patients in waiting areas to ensure comfort and address immediate needs.

Minimum Qualifications :

Why Join Us as a Patient Welcome Associate at Emory Healthcare? Supportive and Inclusive Team Environment : Work alongside a diverse team committed to fostering growth, respect, and support in a collaborative atmosphere. Launch a Meaningful Healthcare Career : This role provides a unique opportunity to gain hands-on experience in healthcare, with guidance to build your career path within Emory Healthcare. Make a Real Impact on Patient Care : Contribute directly to patient satisfaction and quality improvement initiatives, playing a vital role in the care experience. Advance Within Your First Year : Eligible team members can progress to a Senior Patient Arrival Specialist after 1 year, opening doors to new responsibilities and growth. At Emory Healthcare, our core purpose is improving lives and providing hope. If you are committed to this purpose, making a positive impact, providing exceptional service, and being part of a dynamic team, we want to hear from you!

PHYSICAL REQUIREMENTS : (Medium) : 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 0-33% of the work day (occasionally); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS : Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to : Blood-borne pathogen exposure Bio-hazardous waste Chemicals / gases / fumes / vapors Communicable diseases Electrical shock, Floor Surfaces, Hot / Cold Temperatures, Indoor / Outdoor conditions, Latex, Lighting, Patient care / handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.