Associate Implementation Advocate

Overview

Responsible for the implementation of new orders for Inovalon products and services. Answers inbound customer requests via telephone, email or any additional method of inbound communication. Document all activities per defined process and procedures.

Duties and Responsibilities

• Consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals
• Install, upgrade, test, and configure systems as part of completing implementation project
• Work with customers to lead the implementation process
• Document customer requirements and configures applications to meet customer business processes
• Work under moderate supervision with latitude for independent judgment
• Answer inbound customer requests via telephone, email or any additional method of inbound communication
• Document all activities per defined process and procedures
• Keep customer and other stakeholders informed of project progress and make recommendations for implementation plans
• Organize and manage workload efficiently
• Communicate effectively about product offerings, operating systems and internal systems
• Maintain compliance with Inovalon\'s policies, procedures and mission statement
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon\'s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
• Fulfill those responsibilities and / or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer

Job Requirements

Education

Physical Demands and Work Environment

Inovalon Offers a Competitive Salary and Benefits Package

In addition to the base compensation, this position may be eligible for performance-based incentives.

The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge / skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That\'s why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more.

Base Compensation Range

$50,000 — $56,199 USD

If you don\'t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

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