Shift Lead (Sbarro)
Las Vegas PetroleumAsh Fork, AZ, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionEnsure that all customers receive excellent service by supervising team interactions and leading by example. Address customer complaints or issues in a timely and professional manner, striving for customer satisfaction. Oversee the service area to ensure orders are being fulfilled accurately and efficiently. Ensure that the team is meeting Sbarro’s customer service standards during peak hours. Oversee daily operations, ensuring that food is prepared, cooked, and served according to Sbarro’s quality standards. Monitor team members’ performance during the shift to ensure all tasks are completed efficiently and correctly. Assist in managing the flow of the kitchen, service, and cash areas, ensuring smooth coordination. Maintain cleanliness and organization in the kitchen and dining areas, adhering to health and safety standards. Ensure that food safety, cleanliness, and sanitation procedures are followed at all times. Monitor food preparation and handling to ensure compliance with Sbarro’s food safety standards. Assist in maintaining a clean and safe working environment by following proper sanitation practices in the kitchen and dining areas. Conduct safety checks and ensure that the team is trained in safe work practices. Assist in managing inventory and supplies, ensuring that food, beverages, and other supplies are stocked and readily available. Monitor stock levels during shifts and communicate with management about replenishment needs. Help ensure that food and supplies are stored properly and in accordance with health and safety regulations. Assist in managing cash transactions, register operations, and ensure accurate cash handling. Ensure that team members are following cash handling procedures and are properly trained on register systems. Ensure that the cash drawer balances and that accurate transactions are made throughout the shift. Assist in the training and development of new and existing team members, providing feedback to improve skills and performance. Support the restaurant leadership team by identifying opportunities for improvement within the team and assisting with team development strategies. Assist with opening and closing procedures to ensure that the restaurant is ready for the next shift. Support the team and restaurant leadership by implementing special projects or promotions. Provide support in managing any unforeseen issues or operational challenges during shifts. Perform other duties as directed by the restaurant manager or assistant manager to ensure smooth operations. Experience : 1-2 years of experience in a restaurant or food service environment, ideally in a supervisory role. Previous experience in a team leadership position is preferred but not required. Skills : Strong leadership, communication, and interpersonal skills. Excellent customer service skills and the ability to handle customer complaints effectively. Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude. Strong organizational skills and attention to detail. Ability to train, develop, and motivate team members. Ability to multitask and prioritize effectively during busy periods. Education : High school diploma or equivalent required. Some college coursework or a related certification in food service or management is a plus. Physical Requirements : Ability to stand for long periods of time and perform physical tasks in a fast-paced environment. Ability to lift up to 25 pounds as needed. Ability to work in a hot kitchen environment and handle kitchen equipment safely. Competitive hourly wage based on experience. Employee discounts on food and beverages. Health benefits (medical, dental, vision) for eligible employees. Paid time off and other benefits (dependent on the employer). Opportunities for career growth and advancement within the company.
Key Responsibilities :
1. Team Supervision & Leadership :
- Lead and supervise the team during your shift, ensuring tasks are completed efficiently and in accordance with Sbarro’s standards.
- Provide guidance and support to team members, ensuring a positive and productive work environment.
- Help train, motivate, and develop new and existing staff members, providing on-the-job coaching and feedback.
- Assist in delegating tasks to team members based on operational needs and skill levels.
- Assist the restaurant leadership in resolving employee issues and performance concerns.
2. Customer Service Excellence :
3. Operational Efficiency :
4. Health, Safety & Sanitation :
5. Inventory & Stock Management :
6. Cash Handling & Register Operations :
7. Team Development :
8. Additional Responsibilities :
Qualifications :
Compensation :
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Shift Lead • Ash Fork, AZ, US
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