Assistant Manager (Sbarro)
Las Vegas PetroleumAsh Fork, AZ, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionEnsure that all customers receive excellent service by providing leadership and support to the team. Handle customer complaints or issues, resolving them in a timely and professional manner to ensure customer satisfaction. Maintain a high standard of customer service throughout the restaurant, leading by example. Monitor the quality of food and service to ensure that Sbarro’s standards are being met. Assist in overseeing the daily operations of the restaurant, ensuring everything runs smoothly during your shift. Ensure that all food items are prepared and served according to Sbarro's quality standards. Monitor food inventory levels, assist in ordering supplies, and ensure proper stock levels are maintained. Ensure proper sanitation and cleanliness standards are met in both the kitchen and dining areas. Maintain safety protocols and ensure a clean and safe working environment for all team members. Help manage the restaurant’s financial performance, including tracking sales, labor costs, and food costs. Assist in developing and maintaining budgets and financial goals for the restaurant. Monitor cash handling procedures and ensure that transactions are processed correctly and accurately. Help generate daily and weekly reports, analyzing operational performance and making recommendations for improvement. Ensure that the restaurant complies with all local health and safety regulations, including food safety standards. Monitor and enforce cleanliness and sanitation practices to meet regulatory and company standards. Ensure that team members are properly trained in food safety, sanitation, and health protocols. Conduct regular safety checks and implement corrective actions when necessary. Assist in managing inventory, including receiving shipments, organizing stock, and ensuring food supplies are stored properly. Track and manage stock levels to reduce waste and optimize inventory usage. Perform regular stock checks and assist in inventory audits. Assist with the onboarding and training of new employees, ensuring they are familiar with restaurant policies and procedures. Help ensure that all team members are properly trained in food safety, customer service, and restaurant operations. Provide coaching and development to staff to enhance their skills and increase team performance. Assist the restaurant manager with special projects or initiatives. Help in the preparation and execution of promotions and marketing activities. Assist with opening and closing procedures, ensuring that the restaurant is prepared for the next shift. Experience : 1-3 years of experience in a supervisory or leadership role in the restaurant industry, preferably in a quick-service or fast-casual environment. Experience in team leadership, food preparation, and customer service. Skills : Strong leadership and interpersonal skills, with the ability to motivate and guide a team. Excellent customer service skills with a focus on maintaining high standards of service and quality. Basic understanding of financial and operational performance metrics. Ability to work under pressure in a fast-paced environment. Strong communication and organizational skills. Ability to train and develop team members. Education : High school diploma or equivalent required. Associate's or Bachelor's degree in business, hospitality, or a related field is a plus. Physical Requirements : Ability to stand for extended periods of time and perform tasks requiring physical stamina. Ability to lift up to 25 pounds. Ability to work flexible hours, including nights, weekends, and holidays as needed.
Key Responsibilities :
1. Team Leadership & Supervision :
- Assist in leading and managing the restaurant team, including hiring, training, and developing team members.
- Supervise daily operations, ensuring all tasks are completed efficiently and according to company standards.
- Provide guidance and support to team members, promoting a positive work environment.
- Conduct performance evaluations and provide feedback to improve individual and team performance.
- Assist in managing employee schedules and ensuring adequate staffing levels during peak periods.
2. Customer Service & Satisfaction :
3. Operational Efficiency :
4. Financial Management & Reporting :
5. Health & Safety Compliance :
6. Inventory & Stock Management :
7. Training & Development :
8. Additional Responsibilities :
Qualifications :
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