Technical Support Specialist IViking Masek Packaging Technologies • Oostburg, WI, US
Technical Support Specialist I
Viking Masek Packaging Technologies • Oostburg, WI, US
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job_description.job_card.job_descriptionGain a basic understanding of Viking Masek's machinery and the parts catalog to assist with identifying replacement components. Process parts orders accurately and in a timely manner, ensuring proper documentation and inventory tracking. Conduct regular inventory checks to maintain stock accuracy. Support the parts department by preparing quotes and reviewing order details with senior team members. Follow standard operating procedures to ensure efficient parts operations. High School Diploma or equivalent required; Technical Diploma preferred. Strong organizational and communication skills with a customer-focused mindset. Basic understanding of mechanical systems or willingness to learn. Proficiency with Microsoft Office (Outlook, Word, Excel) and the ability to learn ERP systems. Ability to work in a fast-paced environment with competing priorities. Always sell the Viking Value Proposition. Continuous improvement and industry training upkeep. Entry level Full-time Strategy / Planning and Information Technology Machinery Manufacturing
The Level 1 Parts Department Technical Support Specialist plays a foundational role in assisting customers with parts inquiries, order processing, and general support for Viking Masek's packaging machinery, including VFFS machines, rotary fillers, and stick pack machines. This entry-level position focuses on developing technical knowledge, building customer service skills, and supporting team members in maintaining an efficient parts operation.
Job Duties & Responsibilities
Soft Skills (Customer Satisfaction and Experience)
- Provide professional and prompt responses to customer inquiries via phone and email.
- Assist customers in identifying and ordering the correct parts for their machinery.
- Build rapport with customers by demonstrating patience, attention to detail, and a commitment to meeting their needs.
- Document all customer interactions and ensure accurate records in the ERP system.
Technical Skills (Support, Inventory, And Processes)
Qualifications
Other Miscellaneous Responsibilities
Hours : Monday through Friday, 7 AM-5 PM. These are business hours; start and end times may vary based on department needs. (Can be flexible). Weekends not required.
Seniority level
Employment type
Job function
Industries
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Technical Support Specialist • Oostburg, WI, US
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