Full-Time Hotel Arista Assistant Front Office Manager

Assistant Front Office Manager

The Assistant Front Office Manager will assist the Front Office Manager and the Director of Front Office in supervising and training all Front Office associates. This position is largely responsible for coordinating the operations of the Hotel Arista Front Office. The Assistant Front Office Manager is responsible for training and mentoring Front Office associates, maintaining guest service standards, and ensuring effective hospitality practices with the support of the FOM. When department leadership is absent, the AFOM acts as the Manager on Duty (MOD), offering operational support to Housekeeping, Engineering, and select Food & Beverage areas to ensure consistent service, atmosphere, and unified guest experience across departments.

Essential duties & responsibilities include :

• Ensuring Front Office associates adhere to hotel standards during check-ins, check-outs, and other guest interactions.
• Completing daily leadership tasks for the Front Office team, ensuring checklists are completed.
• Supporting Front Office Leadership with training on service excellence, Forbes standards, emergency procedures, and other tasks through daily, weekly, and monthly training.
• Reviewing for upcoming arrivals, ensuring guest preferences are recorded and communicated with relevant departments and VIP status is accurate.
• Greeting all VIP guests upon arrival.
• Responding to emails from guests and colleagues in a timely manner.
• Assisting department leadership in handling associate performance, including reviews, counseling, and recommendations.
• Directly leading the Greeters and Personal Hosts to ensure that all policies and procedures are met.
• Assisting in training, scheduling, supervising, and developing front office associates.
• Assisting the FOM and DOF with special projects and assignments.
• Assisting in planning and executing staff training and meetings.
• Resolving guest complaints to the satisfaction of the guest; responding promptly to any guest request for service.
• Assisting the FOM and DOF in tracking guest service scores and responding to guest concerns and complaints through the use of Revinate.
• Assisting the FOM and the DOF in writing schedules and monitoring labor in accordance with labor standards and forecasting.
• Assigning daily work and projects to associates.
• Overseeing and participating in guest registration and check-out.
• Ensuring adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security, and emergency procedures as established.
• Acquiring and relaying information that personalizes the guests' stay.
• Modeling and driving the personalized guest experience programs.
• Maintaining close and harmonious working relationships with all hotel departments.
• Acting as a role model and trainer when it comes to Opera PMS and any other pertinent hotel operational technology.
• Transporting guests and associates in company vehicles.
• Understanding applicable emergency and evacuation protocol.
• Acting as a role model for the company Forbes initiative by creating training programs for the associates, providing on-the-spot feedback on performance, and conducting audits of the team.
• Performing related duties as assigned.

Minimum Qualifications :

Benefits Offered :

We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation, and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC, you will be required to successfully complete various pre-employment screenings such as a criminal background report. Should you be hired as an employee of the company, you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.888-897-7781 dhs.gov / E-Verify.