Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

Overview

Commercial Lines Account Manager (Fully Remote) at Insurance Office of America. Fully remote role with potential on-site requirements for certain locations per policy; remote work requires a dedicated workspace and is not a substitute for childcare or other personal responsibilities. View branch locations at ioausa.com / locations.

About the Role

Manage an assigned book of commercial lines business, ensuring client retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolve complex issues, and ensure accuracy and completeness with no errors or omissions.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Direct the daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable, address delinquent balances.
• Maintain agency management systems and carrier / vendor platforms with accurate data.
• Monitor activity and suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team.
• Deliver excellent service, anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership and champion IOA values.

Ideal Candidate Qualifications

What We Offer

What To Expect (Application Process)

Salary Range

The expected pay range for this position is $70,000.00 - $90,000.00 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

Employment type

Job function

Industries

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr