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Customer Engagement Specialist

Customer Engagement Specialist

VirtualVocationsDes Moines, Iowa, United States
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A company is looking for a Customer Engagement Specialist to provide support and guidance to Medicaid recipients regarding their dental care needs.

Key Responsibilities

Answer 40-60 inbound calls, addressing inquiries of varying complexity

Accurately capture and update member information in systems

Investigate unresolved issues and collaborate with internal teams for follow-up and resolution

Required Qualifications

High School Diploma or equivalent required

2+ years of experience in a healthcare customer service role

1+ year of experience in a high-volume call center

Proficient computer skills including Microsoft Word, Excel, and Outlook

Ability to work independently in a home office / virtual environment

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Engagement Specialist • Des Moines, Iowa, United States

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