Senior Account Manager

Job Description

Job Description

Position Summary : Responsible for the successful development, implementation, schedule, and cost performance of a major program, or multiple programs, through subordinate program / project managers (non-tech), in accordance with contract requirements and company policies, procedures and guidelines. Manages a directorate within a division. Has supervisory and developmental responsibilities within a functional area. Maintains aggressive efforts to achieve objectives. Trains and supervises personnel. Prepare Staffing Plans, including skill and labor mix, to support contract operations. May be responsible for recruiting, interviewing, and hiring staff. Assign staff and provide technical direction as necessary to complete task.

Essential Duties and Responsibilities include, but are not limited to :

• Lead multiple related projects, ensuring they are aligned with the company’s strategic goals and objectives. Communicate program vision and objectives clearly to both internal teams and external partners
• Provide clear objectives and direction in line with project / program scope
• Establish KPIs and metrics to track program progress, performance, and outcomes, providing regular updates to Align senior leadership and the customer. Use project management software to track and report on project performance, ensuring transparency and accuracy in communication.
• Maintain accurate reporting of program and project performance, including external customer scorecards and survey results to drive improvements within team
• Drives accountability for performance to key objectives
• Coordinate resource sharing with Program Managers and scheduling
• Conduct lessons learned review with team
• Improve profitability
• Negotiate with customers for expedites and change order costs
• Review make / buy decisions within program / projects to support cost and / or schedule
• Identify and manage cost reduction initiatives including material, labor and tooling savings
• Lead technical inquiries to understand and improve quality issues
• Resolve customer related delays (CSTOPS)
• Solve customer problems and meet their needs
• Negotiate with customers regarding purchase order placement, quote determination, lead times, tooling, digital data, pricing, contracts, shipment dates, and delivery reports, etc.
• Communicate with customers to verify orders, define and make targets accordingly
• Serve as primary customer point of contact for on and off-site visits
• Prepare and present program review and marketing information to customers
• Build customer relations through regular customer contact
• Conduct analysis of customer potential and present recommendations to management
• Identify and resolve potential risks
• Ensure programs are adequately resourced : materials, tooling, personnel, customer-provided items, outsourced items
• Other duties as assigned

Qualifications :

Supervisory Responsibilities :

Travel Required : Occasionally travel between Garden Grove and City of Industry Location as needed.

Note : This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the employee(s) will possess the skills, aptitude, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety to themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

Affirmative Action / Employment Opportunity (EEO) Statement : ALIGN PRECISION is an equal opportunity employer and values diversity at our company. We are committed to creating a workplace where all qualified individuals are welcome and can thrive, regardless of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, disability status, or any other characteristics protected by law.