E-Commerce Operations Associate (Charlotte,NC)

Job Description

Job Description

About Toska Spa & Facial Bar

Toska Spa is a luxury skincare destination with locations in Charlotte, Miami, Dallas, and Nashville. Renowned for results-driven facials and curated global skincare brands, Toska Spa also operates a growing e-commerce platform, serving a discerning clientele seeking high-performance products with clinical integrity.

Role Overview

We are seeking a detail-oriented and highly organized E-Commerce Operations Associate to support our rapidly growing online business. This role will be instrumental in ensuring the smooth execution of day-to-day e-commerce operations & fulfillment, while upholding Toska Spa’s standard of excellence in client experience. The ideal candidate is proactive, tech-savvy, and thrives in a fast-paced luxury retail environment.

Key Responsibilities

Oversee order fulfillment process in partnership with warehouse / retail teams to ensure accuracy and timeliness.

Monitor inventory levels; flag and resolve discrepancies.

Support customer service with order inquiries, returns, and issue resolution to ensure a seamless client experience.

Continuously identify process improvements to streamline operations and enhance efficiency.

Qualifications

1–3 years of e-commerce or retail operations experience; luxury, beauty, or skincare experience preferred.

Strong proficiency with Shopify (or similar e-commerce platforms), Excel / Google Sheets, and inventory management systems.

Exceptional attention to detail and organizational skills.

Strong problem-solving skills with the ability to adapt quickly in a fast-paced environment.

Excellent communication and cross-functional collaboration skills.

Passion for luxury skincare and commitment to delivering a best-in-class client experience.

Why Join Toska Spa?

Be part of a fast-growing luxury brand at the forefront of skincare innovation.

Opportunity to work with world-renowned brands and products.

Collaborative, entrepreneurial environment with growth potential.

Employee perks including spa treatments and product discounts.

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