Assc Patient Care Coord / 22 / HCD120

Job Description

Job Description

Our client looking for a dedicated Associate Patient Care Coordinator to join their team in Oklahoma City, OK. In this contract position, the Associate Patient Care Coordinator will play a critical role in providing exceptional support to patients and healthcare providers. The ideal Associate Patient Care Coordinator is a strong communicator, detail-oriented, and able to manage multiple tasks in a dynamic environment.

Responsibilities :

• Provide outstanding customer service by assisting patients with scheduling appointments and addressing inquiries.
• Accurately process and document patient information, ensuring confidentiality and compliance with healthcare regulations.
• Coordinate referrals and manage benefit functions, including insurance coverage, deductibles, and copays.
• Utilize tools such as Microsoft Excel and Outlook to maintain accurate records and streamline clerical tasks.
• Support clinical staff by handling receptionist duties, processing payments, and managing paperwork.
• Collaborate with team members to ensure smooth clinic operations and a positive patient experience.
• Communicate sensitive information clearly and professionally to diverse audiences, including non-medical staff.
• Perform general administrative tasks such as faxing, filing, and managing spreadsheets.
• Ensure compliance with clinical trial operations and other healthcare protocols as required.
• Respond promptly to offshore and on-site inquiries to ensure seamless communication.
• Proven experience in customer service, preferably in a healthcare setting.
• Strong verbal and written communication skills to interact effectively with patients and staff.
• Proficiency in Microsoft Excel, Outlook, and other office software.
• Familiarity with medical terminology, insurance processes, and benefit functions.
• Ability to handle confidential information with professionalism and discretion.
• Experience in clerical and receptionist duties, including appointment scheduling and documentation.
• Knowledge of clinical trial operations and healthcare protocols is a plus.
• Strong organizational skills and the ability to multitask in a fast-paced environment.