Elections Clerical Unit Supervisor (Operations Supervisor)

Elections Clerical Unit Supervisor

In the Department of Community Services at Multnomah County, we look for people who can grow, think, lead, and inspire. We have a culture that thrives on diversity and rewards commitment to public service. We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment.

If you're passionate about being involved in a position that creates a positive impact in your community with the ability to act ethically, respecting, valuing, and honoring our unique voices within the community, this is the job for you. Are you interested in joining our team to carry out this special mission? Be a part of a calling that impacts our community on a completely different level than you have ever experienced before as a team lead. Multnomah County's Elections Division is currently looking for an experienced, self-motivated, and organized Elections Clerical Unit Supervisor to fill one (1) full-time vacancy (job classification / job profile : Operations Supervisor) at its Elections Office in SE Portland, Oregon.

As part of our elections leadership team, you will provide support of the daily operations of the Elections Division team and assist with the implementation of elections program goals and objectives, including quality and performance improvement activities in the Clerical / Voter Registration Unit. To be successful in this role, you must feel comfortable in a busy and sometimes unpredictable environment. You embody professionalism and model our values to our community members and fellow employees. You're knowledgeable about the elections process and supervision and keep up to date with current best practices. You lead your team collaboratively and set the example for your team, jumping in when work needs to get done and finding solutions to create and maintain a high level of care and customer service.

As the Elections Clerical Unit Supervisor, you will :

• Supervise and evaluate the work of 4 Office Assistant Seniors, 1 Program Technician and up to 30 On-Call Election Workers and On-Call Office Assistant Sr's in the Elections Division; evaluate the performance of and provide coaching to this work group.
• Conduct and facilitate staff training related to customer service and data entry of voter registration.
• Troubleshoot staff data entry and computer application problems.
• Review work of customer service and data entry staff for accuracy and conformance with policy and procedures.
• Supervise election ballot requests and updates.
• Supervise all incoming and outgoing mail processing including date stamping, sorting, determining batch categories and distributing incoming mail.
• Supervise and support customer service functions for in-person, phone and email interactions.
• Prepare and coordinate work schedules for staff.
• Plan and facilitate regular Clerical Unit / Voter Registration Staff informational meetings.
• Work with the Project Manager and Procedure Team to maintain up-to-date customer service and data entry procedures and ensure staff compliance with procedures.
• Work with the Elections Operations Manager to facilitate data collection within the work unit.
• Promote a cooperative team environment.
• Research, recommend and implement technical and / or administrative revisions to the office systems, procedures and policies.
• Recommend and assist in the implementation of goals and objectives.
• Participate in the hiring, scheduling, supervision and training of temporary personnel for election activities.
• Support the Voting System Specialist and clerical unit during scheduled testing for voter registration system updates.
• Work with the Voting System Specialist to determine whether voter registration system updates have passed system testing.
• Troubleshoot issues with the voter registration system as it relates to voter registration and election management.
• Train and update staff on voter registration system updates and changes in addition to other software applications.
• Troubleshoot complex voter registration and voting issues.

Specifically, we are looking for someone who :

If this opportunity sounds like your next challenge, apply today!

The Department of Community Services' mission is to preserve harmony between natural and built environments, keep people and pets safe, and ensure every voice is heard through a diverse group of programs including transportation, land use planning, animal services, elections, and budget and operations support. This department is an incredibly diverse department and your role will be too.

The Department of Community Services (DCS) comprises unique and essential government services, including Elections, Land Use Planning, Animal Services and Transportation. The common mission of these diverse lines of business is articulated in this very simple statement : "Inclusive community. Accessible services". So, with us, you will be challenged, you will be encouraged to excel, you will be given the opportunity to build a rewarding career. You will become a part of a strong organization dedicated to providing outstanding services to the community.

At Multnomah County we are committed to maintaining an effective, respectful and inclusive workplace. We value collaborative problem solving and strive for continuous improvement. We strongly believe in workforce equity, diversity and inclusion. Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our website.

This recruitment will be used to fill any current and future full-time, part-time, on-call, temporary and limited duration positions while the eligible for hire list is active.

To Qualify

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications / Transferable Skills :

Preferred Qualifications / Transferable Skills :

You do not need to have the following preferred qualifications / transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications / transferable skills.

Screening and Evaluation

We will be accepting the first 150 applications received. If you are interested, please apply without delay! This recruitment will close without further notice once the desired number of applications are received or on the closing date, whichever comes first.