Field Engineer

Field Engineer

Location Fort Rucker, AL

Job Posting No Req.111787 Pos. 113578

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Start Date TBD

Contract Fort Rucker AMS

Salary Range DOE

Posting Date 8 / 25 / 25

Union No

FLSA Status Exempt

Shift Work Possible FT / PT Full-time

Relocation No

Travel Possible

M1 is looking for a Field Engineer :

Support of M1 provided computers, printers, and various other approved computer peripherals. Acts as initial

responder and attempts problem resolution. Records and reports all computer issues via the Helpdesk system.

Receives and responds to requests for such support via telephone, e-mail, and the Helpdesk. Constantly looks to

improve customer experience and response time while working to increase computer / network uptime. Works to

ensure compliance with various ITS network and computer policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists network / computer users in resolving various software and hardware issues communicated via telephone, e-mail,

and the implemented helpdesk system.

taken to correct various issues with software, network access and computer hardware.

and information.

practices / conditions. Demonstrates job procedures and assists in the training of employees who are assigned to work in

the classification.

assignments.

cooperative manner. Plays an active part in problem resolution and is committed to quality service.

Additional Requirements :

QUALIFICATION STANDARDS

Knowledge : Frequent use and general knowledge of industry practices, techniques, and standards. Has a general application of

concepts and principles.

Problem Solving : Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices

for guidance.

Discretion : Works under general supervision. Work is reviewed for soundness of judgment and overall adequacy and accuracy.

Impact : Contributes to the completion of organizational projects and goals. Errors in judgment or failure to achieve results would

normally require a moderate expenditure of resources to rectify.

Liaison : Frequent internal company and external contacts. Represents organization on specific projects.

Typical Experience & Education : The incumbent must possess one of the following : two years employment experience in small

computer / network support, IT industry standard certification or an Associates degree in a computer related field of study. This must

be coupled with a proven understanding of computer concepts and a strong desire to enter the IT field. Must have experience with

various Microsoft operating systems and a general understanding of common network services. Must demonstrate well developed

problem solving, technical writing, and reading comprehension skills.

Must have a current CompTIA Security+ as a condition of employment. If this certification is not currently held, consideration for

employment would require achievement of this certification within your 90 day trial period.

Must be able to read, write, speak and understand English. Must be able to follow written and oral instructions and have the ability

to work with others to effect solutions to ordinary situations / problems. Must have excellent communication skills (oral and written).

Must be able to interact and communicate with technical and non-technical personnel. Must be able to plan and prioritize work

assignments with little supervision. Must be willing and able to deal with the customers, employees, and general public in a courteous

and professional manner. Must be able to meet any Government / Company licensing / qualification requirements for the position.

Must be able to obtain the level of Industrial Security Clearance required by the Government.

PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS

This classification activity is usually accomplished in an office environment and as such requires a minimum of physical movements

and postures associated with these activities. Typical physical demands or activities include standing, bending, stooping, pushing,

kneeling, reaching and walking. May be required to lift objects whose weight normally will not exceed 25 pounds. Special vision

abilities required to perform this job are close vision, peripheral vision, color vision, depth perception and the ability to adjust and

focus.

M1 Support Services offers a comprehensive benefits package including several options for Medical, Dental, Vision, Life and Dependent Life, AD&D, Short-

and Long-term Disability. We also offer Flexible Spending Accounts for qualified health and dependent care expenses, as well as a free Employee Assistance

Program.

M1 Support Services, a business headquartered in Denton, Texas provides a variety of professional, technical, and maintenance services to the

Department of Defense and government agencies.

M1 Support Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race,

color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

M1 Support Services offers a comprehensive benefits package including several options for Medical, Dental, Vision, Life and Dependent Life, AD&D, Short-

and Long-term Disability. We also offer Flexible Spending Accounts for qualified health and dependent care expenses, as well as a free Employee Assistance

Program.