Sr. Corp Operations Consultant

Sr. Corp Operations Consultant role at PMA Companies

Location : Hartford, CT

Overview

Role focuses on supporting the installation and maintenance of efficient processing activities, evaluating workflows for opportunities to improve, coordinating and standardizing documentation, and assisting field office operations with proactive analysis and problem resolution in alignment with corporate and field service teams.

Responsibilities

• Support the installation and maintenance of efficient and effective processing activities.
• Evaluate current workflow and identify opportunities for improvement. Establish standard workflows based on best practices. Coordinate and validate documentation. Standardize roles and responsibilities. Lead analysis, resolution and communication of workflow modifications.
• Support field office operations by providing proactive analysis and problem resolution to support business plan. Initiate and lead immediate interaction with Corporate and Field Service teams. Coordinate and communicate response / resolution / action plan to all affected parties.
• Coordinate workload support for Branch / Rating units. Monitor monthly booking, processing timeliness, quality and training plans of field units. Monitor staffing adequacy.
• Lead representation of Underwriting / Underwriting Support interests and issues. Establish presence as a "go-to" resource. Provide timely response to project requirements. Coordinate research, testing and modeling requirements.
• Confers with Subject Matter Experts at all levels to obtain a complete understanding of business practices and procedures. Quickly learns and then translates business products and procedures into clear, concise training modules in a timely manner.
• Selects or develops teaching aids to ensure training is accurate and effective.
• Organizes and implements structured approach to delivery of training materials. Conducts and coordinates delivery of training. Uses presentation skills to create excitement and motivate audience.
• Demonstrates commitment to the Company's Code of Business Conduct and Ethics, and applies knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Qualifications

Senioritiy level

Employment type

Job function

Industries

Note : Referrals increase your chances of interviewing at PMA Companies. This description reflects current responsibilities and qualifications for the role and does not include any non-job-related notices.

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