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Help Desk Technician

Help Desk Technician

AVITAR SOLUTIONS INCSyosset, NY, US
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Overview

We are a dynamic Managed Service Provider (MSP) based in the NY area, seeking a motivated and talented Level 1 Support Technician to join our team. If you possess strong vocal and written communication skills, a passion for excellence, and a drive for growth, we want to hear from you.

Responsibilities

  • Provide first-level technical support to clients primarily from our central office in Syosset, NY.
  • Assist clients with troubleshooting and resolving hardware, software, and network issues via phone, email, and remote support tools.
  • Occasionally visit client sites to provide on-site support as needed.
  • Document and track all support requests, resolutions, and follow-up activities in our ticketing system.
  • Collaborate with other team members to escalate and resolve complex issues.
  • Participate in ongoing training and development to stay current with emerging technologies and best practices.
  • Potential involvement in various projects, providing exposure to different technologies and disciplines within the IT field.

Qualifications

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Basic knowledge of computer hardware, software, and networking fundamentals.
  • Ability to work independently and as part of a team.
  • Customer-focused attitude with a desire to provide exceptional service.
  • Willingness to learn and adapt to new technologies and environments.
  • Availability to occasionally travel to client sites as required.

    • Preferred Skills

  • Previous experience in a helpdesk or technical support role.
  • Familiarity with MSP environments and ticketing systems.
  • Certifications such as CompTIA A+, Network+, or similar are a plus.

    • Benefits

  • Competitive salary and benefits package.
  • Opportunities for professional growth and advancement.
  • Supportive and collaborative work environment.

    • If you are looking to join a growing company with a commitment to excellence and innovation, apply today to become a part of our team!

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    Help Desk Technician • Syosset, NY, US

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