Cloud MSP IT Help Desk Support

At King Tech we are leading provider of IT Services, we are looking to add to our help desk team to provider level 1 and level 2 help desk support to expand client base.

Job Requirements :

• Understand and solve customer technical problems over the phone or in-person as needs warrant.
• Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
• Monitor and troubleshoot back up or other regularly scheduled client work.
• Work within a ticketing system to track and escalate customer problems.
• Maintain a positive phone demeanor and ensure customer satisfaction.
• Perform remote maintenance as needed.
• Other duties as assigned.
• Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, FortiGate and Sonicwall and Cisco Firewalls, and others.
• Spot themes and proactively work to solve them.

Preferred Knowledge and Qualification :

Qualities the best IT Help Desk candidates possess :

Must have a valid driver’s license and own vehicle to get around. Gas and tolls and millage is reimbursable.

If you would like to work in a fast-growing firm that will support your learning, then Apply Now!