Customer Service & Optical Success Lead (Santa Rosa)Tajima Direct • Santa Rosa, CA, US
Customer Service & Optical Success Lead (Santa Rosa)
Tajima Direct • Santa Rosa, CA, US
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- serp_jobs.job_card.full_time
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job_description.job_card.job_descriptionWilling to train exceptional and committed candidates without eyewear experience Communicate with customers via email, chat, and phone regarding lens options and prescription orders Review orders for completeness and coordinate with the lab and shipping team Troubleshoot customer issues and provide solutions with empathy and professionalism Maintain accurate order information in our CRM (Shopify, Airtable, Help Scout) Collaborate with the founder on improving systems and scaling operations Optical program student or graduate (Opticianry, Optical Technology, or Vision Care) ABO certified or planning to become certified Willing to train exceptional and committed candidates without eyewear experience Strong written and verbal communication skills Detail-oriented and comfortable reviewing prescription details Tech-comfortable and eager to learn new tools and workflows Local to the Bay Area preferred for in-person onboarding and collaboration (remote considered within California) Direct mentorship and training from the founder & CEO Exposure to advanced lens technology and AI-powered optical systems Defined growth path into Customer Service & Operations Lead Be part of a small, innovative team redefining the eyewear experience
Customer Service & Optical Success Lead
Location : San Francisco, CA (Hybrid)
Type : Full-Time (Part-Time Considered for Current Optical Students)
Compensation : $22$30 / hr depending on experience
About Tajima Direct
Tajima Direct is a California-based e-commerce company specializing inpremium prescription and polarized sunglass lenses custom-fit into customers existing frames.
Were bringing true optical craftsmanship and advanced technology into the digital age offering high-quality lens replacement for virtually any frame.
Why This Role Stands Out
- Hybrid & Flexible Schedule : Primarilywork from home with occasionalin-person collaboration and training. We value flexibility no rigid daily commute.
- No Weekend Work : MondayFriday schedule with predictable hours. Flexibility within those hours to get the work done.
- Competitive Pay : $22$30 per hour depending on experience, with regular reviews and raise potential.
- Growth Opportunities : Direct mentorship from the founder and a clear path to advance intoleadership roles.
- Not a Traditional Optical Job : Be part of the technology revolution bringing high-quality, custom eyewear online combining true optical craftsmanship with modern e-commerce and AI-powered innovation.
Job Summary
Were hiring aCustomer Service & Optical Success Lead to join our growing team.
This is a great opportunity for someone with optical training or customer-facing experience whos eager to play a key role helping customers upgrade their favorite sunglasses with world-class Tajima polarized and prescription lenses while learning how technology and AI are reshaping modern optical care.
Youll work directly with the founder and CEO, supporting our customers and ensuring each order is handled with precision, communication, and care.
Responsibilities
Qualifications
Why Join Us
How to Apply
Email your resume tojacob@tajima-direct.com
Optional : include a short (12 minute) video about why youre interested and why youd be a great fit.
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Customer Service Lead • Santa Rosa, CA, US
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