Technical Support SpecialistVirtualVocations • Boise, Idaho, United States
Technical Support Specialist
VirtualVocations • Boise, Idaho, United States
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A company is looking for a Technical Support Specialist to provide expert-level customer support and technical troubleshooting.
Key Responsibilities
Provide frontline and expert-level support for customer inquiries and complex technical issues
Deliver real-time assistance through live phone and video support sessions
Manage the technical pipeline by analyzing, prioritizing, and escalating bugs and feature requests
Required Qualifications
Demonstrated experience in technical support, preferably in a B2B SaaS environment
Proven experience ensuring quality in escalated customer requests and bug reporting
Experience documenting detailed replication steps for complex issues
Understanding of troubleshooting best practices for web applications and API integrations
Familiarity with modern support platforms like Zendesk or Salesforce Service Cloud
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Technical Support Specialist • Boise, Idaho, United States
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